Shipping policy

Global Shipping Policy for Bulk Orders

1. Two Main Shipping Solutions for All Buyers

Air Small Parcel (Fit for Personal Small Bulk 10–49pcs)

Fast delivery: 7–18 working days to US, EU, Southeast Asia, Australia
Full tracking number provided for every parcel
Charge by weight, calculate automatically at checkout page
Support door-to-door delivery to most mainstream countries

Sea Freight Consolidation (Fit for B2B Wholesale 50pcs+)

Low unit logistics cost for large volume orders
Consolidate multiple product items into one container to cut shipping expense
Transit time: 25–45 working days, port pickup or door-to-door optional
Contact our wholesale team at msc0623@outlook.com for exclusive sea freight discount quotation

2. Dispatch Time

In-stock factory goods: Dispatch within 48 working hours after payment confirmation
Out-of-stock customized bulk orders: Production cycle 7–15 days, we will notify you of exact ship-out date by email msc0623@outlook.com

3. Customs & Import Duty

All shipping fees do NOT include local import tax, customs clearance fee, duty. Buyers shall bear all local import-related charges according to your country’s trade regulation. You can email msc0623@outlook.com to request factory commercial invoice for customs clearance.

4. Shipping Loss & Damage Solution

If parcel lost in transit: We re-send goods free of charge or process full refund after logistics loss confirmation
Goods damaged during transportation: Send photo proof to msc0623@outlook.com, we send replacement products without extra cost
Delay caused by customs inspection, weather, force majeure: No compensation for time loss, email us to track logistics progress all the time