Frequently Asked Wholesale Questions

1. Price & MOQ Related

Q: Why can’t I see wholesale discounted prices on product pages?

A: Tiered wholesale pricing is only visible to logged-in customers with approved wholesale tags. You need to submit a wholesale application and wait for manual review to unlock bulk prices.

Q: Can I mix multiple different products for small bulk orders?

A: Yes, mixed-category small wholesale is supported, each separate product follows its own MOQ rule (standard MOQ 10pcs per SKU).

Q: Will the unit price drop if I order larger quantities?

A: Yes, we have 3 volume tier discounts for all verified wholesale buyers, more quantity brings lower unit cost, VIP distributors get extra exclusive discounts.

2. Shipping & Delivery Time

Q: How long is the global shipping transit time?

A: Air small parcel: 7–18 working days for US, EU, Australia; Sea LCL consolidation: 25–45 working days door-to-door.

Q: Who is responsible for import duty & local customs tax?

A: Import tariffs, VAT and local clearance fees are borne by buyers. We will provide complete commercial invoice, packing list & HS code documents to support smooth customs clearance.

3. OEM Sample & Custom Order

Q: Can I order samples before mass bulk purchase?

A: Sample orders are available, buyers cover sample cost & express shipping fee; sample charge will be deducted from your first mass order over $2,000.

Q: Can I return customized OEM goods if I’m not satisfied?

A: All goods with custom printed logo & private packaging are final sales, no return or exchange unless factory quality defects confirmed by photos/videos within 48 hours after receipt.

4. Payment & Wholesale Account

Q: What payment methods are available for bulk orders?

A: Small orders under $1,000 support PayPal & credit card; bulk wholesale orders over $1,000 mainly use T/T wire transfer (30% deposit to start production, 70% balance before shipment).

Q: How long will my wholesale application review take?

A: Our sales team processes all wholesale applications within 24 working hours, you will receive approval notification via your submitted email.

5. Return & Quality Issue

Q: What should I do if I receive defective products?

A: Please take complete unboxing photos & videos within 48 hours after goods arrival, send to our wholesale email, we will arrange reissue or compensation after verification.