Informativa sui rimborsi

Return & Refund Policy


We have a 30-day return policy, which means you have 30 calendar days after receiving your item to submit a return request.

To be eligible for a return, your item must be unused, unopened, with original factory tags and intact original packaging. Opened disposable consumables (beauty products, single-use daily goods) cannot be returned for hygiene reasons. You will also need the order receipt or purchase proof.

To start a return, you can contact our wholesale support team at msc0623@outlook.com. Please note that all returned goods must be shipped to this address: [Fill in your warehouse return address here].

If your return application is approved, we will send you a return shipping label together with detailed delivery instructions. Any parcels sent back without prior return approval will be rejected and not processed for refund.

For all return-related inquiries, feel free to email us anytime at msc0623@outlook.com.

Damages and issues


Please fully inspect your goods immediately upon delivery. If items arrive defective, broken, or you receive incorrect products, contact us via msc0623@outlook.com right away with clear photos and videos of the outer carton and defective goods. We will evaluate the issue and provide free replacement or full refund for factory quality defects.

Exceptions / non-returnable items


  1. Custom bulk orders with custom logo printing, tailored sizes or private label packaging, once production is launched, cannot be returned or refunded.
  2. Wholesale clearance goods marked "Final Sale" on product pages are non-refundable.
  3. Opened beauty, personal care and disposable daily supplies.
  4. Goods damaged by improper storage, self-disassembly or misuse after receipt.

Wholesale Bulk Order Supplementary Rules


This section applies to all small bulk orders (10–49 pcs) and B2B large wholesale orders (50 pcs and above):

  1. Returns caused by buyer personal reasons (over-order, wrong selection, unsalable stock): The buyer covers all international return shipping fees, and a 10% restocking processing fee will be deducted from your refund.
  2. Quality defects from factory production: We bear all return shipping costs and offer free re-delivery or full refund with no extra charges.
  3. Sea freight container bulk orders: You must notify us of transportation damage within 7 working days after goods arrival, and provide complete visual evidence for compensation support.
  4. All eligible refunds will be issued to your original payment channel within 7 business days after our warehouse receives and inspects returned items.